ABOUT US
Reliance is the fastest growing claims and accident management provider who offers a range of services to insurers, fleets and to the wider automotive industry.
Corporate Introduction
Innovations for
Safer Roads,
Smarter Claims,
And Seamless Care
Reliance Workshop (HQ)
One of the Largest Accident Claim Auto Workshops in Kuala Lumpur — spanning more than 70,000 sq/ft of modern, fully equipped facilities.
At Reliance Workshop, we specialize in car accident insurance claims and offer end-to-end vehicle restoration services with professionalism, speed, and care. Backed by a panel of over 20 trusted insurance partners, we are recognized as one of Malaysia’s preferred panel workshops for accident repairs and claims handling.
Our management team brings over 35 years of combined experience in the automotive and insurance industries, dating back to 1991 and 1989 respectively. Since 1991, Reliance has successfully completed accident claim and repair services for more than 60,000 satisfied car owners across Malaysia.
With our integration into the Bantu2u app, we’re revolutionizing traditional car servicing by providing modern convenience and transparency. From real-time repair updates to service reminders and claim tracking, Reliance is more than just a workshop — we’re your vehicle's long-term care partner.
Why Choose Reliance ?
Panel workshop for 20+ insurance companies
One-stop center for accident handling & vehicle recovery
Fast claim processing and real-time updates via the Bantu2u app
Certified technicians and warranty-backed repairs
Friendly, multilingual customer support
Our Vision
At Reliance Workshop, our vision is to become the No.1 leading insurance panel workshop in Malaysia, recognized for our scale, service quality, and innovation in the automotive repair industry.
We are committed to:
1) Expanding nationwide, bringing our trusted accident claim and repair services to every state across Malaysia.
2) Building strong, long-term partnerships with all major insurance companies and agents, ensuring seamless collaboration and faster claim processing.
3) Becoming the first choice for customers, insurers, and agents alike, by delivering consistent excellence and transparent services in every interaction.
4) Continuously innovating our processes and systems to meet evolving customer needs in a fast-changing, digital-first automotive landscape.
At Reliance, we don’t just aim to grow — we strive to lead with trust, technology, and care.
Our Vision
To become Malaysia’s leading insurance panel workshop and the benchmark for market-leading car repair service providers. We aim to be recognized nationwide for our service excellence, reliability, and innovation in automotive repair and accident claims.
Through continuous improvement and forward-thinking solutions, we strive to meet and exceed the evolving needs of our customers and partners throughout Malaysia.
Our Mission
At Reliance Workshop, our mission is to go beyond just repairing vehicles — we aim to educate, empower, and care for every driver in Malaysia.
- Educating drivers with essential safety knowledge to help reduce road accidents and promote responsible driving habits across the country.
- Delivering reliable, transparent, and high-quality services, from the moment of an accident to the final handover of a fully restored vehicle.
- Providing a seamless, end-to-end digital platform through our integration with the Bantu2u app, making claims, tracking, and service booking easier than ever.
- Ensuring customer satisfaction with personalized support, responsive service, and results that build trust and confidence.
Our Mission
At Reliance Workshop, our mission is to go beyond just repairing vehicles — we aim to educate, empower, and care for every driver in Malaysia.
At Reliance, our mission is to simplify, streamline, and elevate the car accident claims and automotive repair experience for every customer we serve. We are committed to delivering a seamless journey from the moment an accident occurs to the full restoration of the vehicle.
By combining deep industry expertise with modern technology and a customer-first mindset, we aim to reduce stress, minimize downtime, and ensure peace of mind for all our clients. We strive to set a new standard in trust, transparency, and service quality in Malaysia’s automotive sector.
Road Map
Value, Culture and Diversity
Our values shape our culture, underpin our business and drive our actions. They are what we expect of each other and what our partners can expect of us. The four pillars of our values are :
People Matter
We coach, mentor, train and encourage our team members. We listen and treat each other with respect and embrace diversity. We celebrate our achievements, empower, leverage collective genius and always act with integrity.
Do the right thing
Trust underpins everything we do. We will always look to improve, and always in the best interests of our partners. We will play fair and conduct business ethically and safely.
Focus on Results
We will always look to innovate and simplify the complex. We will test and measure to continuously improve. We will be passionate, customer centric and deliver quality outcomes.
Commitment
We will never accept any thing second best ever. We will be tenacious and will innovate like entrepreneurs. We will lead by example and deliver on our promise.
Reliance Powered by Bantu Pandu
Business Model
Powered by Bantu Pandu
Reliance Automotive Solutions, as a proud subsidiary of Bantu2u, upholds a commitment to innovation, reliability, and service excellence in the automotive repair and assistance industry, aligning seamlessly with the group’s vision of delivering integrated mobility solutions nationwide.
Reliance Powered by Bantu Pandu
TRUSTED BY LEADING INSURANCE COMPANIES
Reliance Automotive Solutions is honored to be an
officially appointed panel workshop for an extensive
network of leading insurance providers across
Malaysia. Through our long-established partnerships
with both local and international insurers, we are
well-positioned to deliver a streamlined, efficient,
and stress-free claims process, ensuring vehicle
owners receive prompt and professional support
throughout their repair journey.
DIGITAL INTEGRATION & CO-PARTNERSHIP
In strategic collaboration with the BANTU Pandu
App, Reliance offers integrated roadside and
accident assistance services designed to deliver
prompt and reliable support to customers facing
unexpected vehicle-related emergencies. This
partnership enables us to provide immediate,
on-the-spot assistance, enhancing safety and
peace of mind for drivers when they need it most.
" Reliance is focused on providing a simple way for customers to get their damaged vehicles fixed and giving the customer assurance on the quality and safety of repairs of their vehicle. "
Anthony Chin (AC) – Managing Director
Powered by
As a growing global business, Reliance believes performance and success begins with fixing every vehicle to a high quality, and high safety standard.
These quality standards are backed by our day to day commitment to provide excellent customer care and service.
Find Us
- 29, Wisma Bantu, Jalan Dua, Jalan Chan Sow Lin, 55200 Kuala Lumpur, Malaysia
- relianceworkshopmy@gmail.com
-
24H Towing Service Team :
+603-9221 5488 / +6017-381 1198 -
Customer Service :
+603-9221 8488 / +6017-291 1198