The logical choice for the best in Automotive Repairs and Claims Management​

Reliance is energized and focused on delivering on a promise to its customers to provide Transformative Accident Repair Industry Solutions.

To reimagine the way motor claims and repairs are managed for our partners. By simplifying and solving their problems through innovation to create exceptional outcomes for our partners, their customers and our people.

To DRIVE INNOVATION, EXCELLENCE and earn TRUST

End-to-End Claims & Accident Management Services

Real experiences, real results

Excellent service from start to finish! The staff were friendly, professional, and took the time to explain the issues with my car before carrying out the repairs. The workmanship was great, the pricing was fair, and my car was ready as promised. I really appreciate the honest advice and attention to detail. Highly recommend this workshop to anyone looking for reliable and trustworthy service. Will definitely come back again!

MAWAR ROSLE

I send my car to this workshop for 3rd party claim. I have no complaints except to praise the staffs for their friendliness and professionalism in getting my car repaired to my satisfaction.

Poh Wong Poon

Excellent service from start to finish! The staff were friendly, professional, and took the time to explain the issues with my car before carrying out the repairs. The workmanship was great, the pricing was fair, and my car was ready as promised. I really appreciate the honest advice and attention to detail. Highly recommend this workshop to anyone looking for reliable and trustworthy service. Will definitely come back again!

MAWAR ROSLE

I send my car to this workshop for 3rd party claim. I have no complaints except to praise the staffs for their friendliness and professionalism in getting my car repaired to my satisfaction.

Poh Wong Poon

Easy matters from A – Z 👍 Clear explanation, recommended 👌

Rhazco

Outstanding office

Jonathan Leong

Office is clean and comfortable. Workshop seems professional and the workers are also helpful

Jaz

Very informative and helpful the reliance auto claim partner. Best Booth visited.

Kar Ming Koo

Car towing and car service- great

nura.m ishak

Informative and friendly staff

Jin Ping Kok

Very experience and knowledgeable

seline soo

Good

Sharon Lim

Awesome sharing by the team!

Meg Chong

Very good

Carmen Ling

Good

wawa_babygurlz 1303

Good company

Nurul Nadhira

Very good

Nurul Hafsah

Awareness road show

Charmaine yong

Good and professional

Juan Ling

Good service

Josie Kam

Find quick answers to the most common questions about our accident repair, insurance claim services, and workshop process.

If you’ve been involved in a car accident, stay calm and ensure everyone is safe. Switch on your hazard lights, move your vehicle to a safe location if possible, and check for any injuries. If anyone is injured, call 999 immediately. Take clear photos of the accident scene, vehicle damage, road conditions, and the other vehicle involved. Exchange contact and insurance details with the other driver, make a police report within 24 hours, and contact Reliance Workshop for towing and insurance claim assistance. Our team will guide you through every step of the process.

Yes. Reliance Workshop provides 24-hour towing services throughout Kuala Lumpur and the surrounding Klang Valley. Whether you’ve been involved in an accident or your vehicle has broken down, our towing team is available day and night, including weekends and public holidays, to safely transport your vehicle to our workshop.

Absolutely. As a trusted panel workshop for more than 20 insurance companies, we manage the insurance claim process on your behalf. From preparing the required documentation and communicating with your insurer to coordinating inspections and repairs, we aim to make the process as smooth and stress-free as possible.

Reliance Workshop is an authorised panel workshop for more than 20 leading insurance providers in Malaysia. If you’re unsure whether your insurer is one of our panel partners, simply contact our customer service team and we’ll be happy to verify your coverage.

Yes. In Malaysia, a police report is generally required within 24 hours after a road accident if you intend to submit a motor insurance claim. The police report serves as an important document during the claims process. Our team can advise you on the necessary documents before you begin your repair.

The repair timeline depends on the severity of the damage, insurance approval, and parts availability. Minor repairs may take only a few days, while major collision repairs may require more time. Once your vehicle has been inspected, our team will provide an estimated completion date and keep you informed throughout the repair process.

In many cases, yes. Depending on your insurance policy and insurer’s requirements, you may be able to choose your preferred panel workshop. Our experienced claims team can advise you on your available options and help you arrange the repair accordingly.

Reliance Workshop repairs a wide range of passenger vehicles, including local, Japanese, Korean, Continental, hybrid, and electric vehicles (EVs). Whether it’s a minor scratch, accident damage, or major structural repair, our experienced technicians are equipped to handle various makes and models.

Yes. Reliance Workshop is equipped with dedicated EV Repair Bays and EV Charging Bays to safely service and repair electric vehicles. Our technicians are trained to follow the correct procedures for high-voltage systems, ensuring your EV receives the specialised care it requires.

Since 1991, Reliance Workshop has been committed to delivering reliable accident repair services with honesty, quality workmanship, and excellent customer service. Our 70,000-square-foot facility combines towing, insurance claims, body repair, mechanical servicing, and spray painting under one roof, allowing customers to enjoy a convenient one-stop solution.

Yes. Depending on your insurance policy and repair requirements, we use genuine or insurer-approved replacement parts to ensure your vehicle is repaired according to manufacturer and insurer standards while maintaining quality and safety.

At Reliance Workshop, we believe a quality repair should restore both the structure and appearance of your vehicle. That’s why we use Kansai Paint, one of Japan’s leading automotive refinishing brands, together with professional colour-matching technology. This allows us to achieve factory-quality finishes with excellent colour accuracy, long-lasting gloss, and superior resistance to Malaysia’s hot and humid weather, helping your repaired vehicle look as though the accident never happened.

Yes. We provide vehicle inspections and repair assessments before any work begins. Our team will explain the recommended repairs, estimated costs (where applicable), and expected repair timeline so you can make an informed decision.

Reliance Workshop is located in Chan Sow Lin, Kuala Lumpur, with a purpose-built facility spanning over 70,000 square feet. Our workshop includes dedicated accident repair bays, mechanical service areas, spray painting facilities, EV repair bays, customer waiting areas, and insurance assessment zones—all designed to provide a seamless repair experience.

Choosing Reliance Workshop means choosing over 30 years of experience, trusted workmanship, and complete peace of mind. From 24-hour towing and insurance claims to body repair, mechanical servicing, and premium spray painting using Kansai Paint, everything is handled under one roof by experienced professionals. Our goal is simple—to restore your vehicle safely, efficiently, and to the highest quality standards while providing the reliable service our customers have trusted since 1991.

Contact us today for enquiries or a free consultation

As a growing global business, Reliance believes performance and success begins with fixing every vehicle to a high quality, and high safety standard.

These quality standards are backed by our day to day commitment to provide excellent customer care and service.

  • 29, Wisma Bantu, Jalan Dua, Jalan Chan Sow Lin, 55200 Kuala Lumpur, Malaysia
  • relianceworkshopmy@gmail.com
  • 24H Towing Service Team :
    +603-9221 5488 / +6017-381 1198
  • Customer Service :
    +603-9221 8488 / +6017-291 1198

As a growing global business, Reliance believes performance and success begins with fixing every vehicle to a high quality, and high safety standard.

These quality standards are backed by our day to day commitment to provide excellent customer care and service.

  • 29, Wisma Bantu, Jalan Dua, Jalan Chan Sow Lin, 55200 Kuala Lumpur, Malaysia
  • relianceworkshopmy@gmail.com
  • 24H Towing Service Team :
    +603-9221 5488 / +6017-381 1198
  • Customer Service :
    +603-9221 8488 / +6017-291 1198