1. introduction
These Terms & Conditions govern your use of the Reliance Workshop website and services provided by Bengkel Kereta Reliance Sdn Bhd [Registration No: 200301001089 (603509-D)] (“Reliance Workshop,” “we,” “us,” or “our”). By using our website or engaging our services, you agree to these Terms.
2. Our Services
Reliance Workshop provides vehicle repair, panel beating, spray painting, towing, and insurance claims facilitation services. While we assist with the insurance claims process, final claim approval and settlement remain at the discretion of your insurance provider; we do not guarantee claim outcomes.
3. Quotations & Pricing
Quotations provided are estimates based on initial assessment and may change once the full extent of damage is determined during repair. We will inform you of any material changes to cost before proceeding, where practicable. Quotations are valid for approximately 14 days from the date issued, after which they may need to be reassessed.
4. Deposits & Advance Payment
For certain repairs, we may require a deposit or advance payment before work begins, particularly for parts that must be specially ordered. Whether a deposit is refundable if you decide not to proceed depends on the circumstances of your case (for example, whether we have already incurred costs on your behalf, such as ordering parts), and will be explained to you at the time the deposit is requested.
5. Payment
Payment is due upon completion of services unless otherwise agreed in writing. For insurance-related repairs, you remain responsible for any excess, betterment, or noncovered charges as determined by your insurer.
6. Vehicle Handover & Storage
Vehicles left with us are handled with reasonable care. We do not charge customers a storage fee for vehicles awaiting collection. However, where a vehicle is declared a total loss and an insurer’s salvage tender for the vehicle has been successfully awarded to another workshop, that workshop will be charged a storage/handling fee in accordance with the rate set by the relevant insurance company for the period before the vehicle is collected. We are not liable for personal belongings left in the vehicle; please remove valuables before leaving your vehicle with us.
7. Warranty
Our workmanship warranty period depends on the type of repair:
- Insurance-related repairs: typically 3 to 6 months, depending on your insurer’s requirements
- Cash (non-insurance) repairs: 1 month
This warranty covers our labour only, excludes normal wear and tear, third-party parts defects, and damage arising after handover, and does not extend to parts, which are covered separately under Section 8 below.
8. Parts & Third-Party Components
Where replacement parts are supplied by third-party manufacturers or suppliers, any warranty on those parts is provided by the manufacturer or supplier, not by us. We will pass on the benefit of any such warranty to you where reasonably possible, but we do not independently guarantee third-party parts.
9. Photographs & Media
We may take photographs of vehicles before, during, and after repair for our internal records and quality assurance. We will ask for your permission before using any photographs of your vehicle for marketing purposes (e.g. on our website or social media), and will not use them for this purpose without your consent.
10. Limitation of Liability
To the extent permitted by law, Reliance Workshop is not liable for delays caused by third parties (including insurers, part suppliers, or adjusters), or for indirect or consequential losses arising from the repair process.
11. Indemnity
You agree to indemnify us against any loss, claim, or damage arising from inaccurate or incomplete information you provide to us, including in connection with an insurance claim.
12. Force Majeure
We will not be liable for any delay or failure to perform our obligations where this is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, or supply chain disruptions.
13. Website Use
All content on this website (text, images, logos) is the property of Reliance Workshop unless otherwise stated, and may not be reproduced without permission.
14. Personal Data
Our collection and use of your personal data, including how we handle sensitive personal data (e.g. medical reports or bank details in connection with a claim), data breach notifications, and your rights under the Personal Data Protection Act 2010 (as amended), is described in our Privacy Policy, which forms part of these Terms.
15. Changes to These Terms
We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17. Dispute Resolution
If a dispute arises, we encourage you to contact us first so we can try to resolve it directly. If it cannot be resolved this way within a reasonable period, and the dispute relates to goods or services for your personal or household use, you may bring the matter before the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia, TTPM), which handles consumer claims up to RM50,000 without the need for a lawyer. Any dispute falling outside the Tribunal’s jurisdiction, or that remains unresolved, will be subject to the exclusive jurisdiction of the courts of Malaysia.
18. Governing Law
These Terms are governed by the laws of Malaysia
19. Entire Agreement
These Terms, together with our Privacy Policy and any written agreement or quotation specific to your service, constitute the entire agreement between you and us regarding our services.
20. Contact Us
Questions about these Terms can be directed to relianceworkshopmy@gmail.com or 29, Wisma Bantu, Jalan Dua, Jalan Chan Sow Lin, 55200 Kuala Lumpur, Malaysia.
- 29, Wisma Bantu, Jalan Dua, Jalan Chan Sow Lin, 55200 Kuala Lumpur, Malaysia
- relianceworkshopmy@gmail.com
-
24H Towing Service Team :
+603-9221 5488 / +6017-381 1198 -
Customer Service :
+603-9221 8488 / +6017-291 1198
As a growing global business, Reliance believes performance and success begins with fixing every vehicle to a high quality, and high safety standard.
These quality standards are backed by our day to day commitment to provide excellent customer care and service.
- 29, Wisma Bantu, Jalan Dua, Jalan Chan Sow Lin, 55200 Kuala Lumpur, Malaysia
- relianceworkshopmy@gmail.com
-
24H Towing Service Team :
+603-9221 5488 / +6017-381 1198 -
Customer Service :
+603-9221 8488 / +6017-291 1198