ABOUT US – Reliance

One of Kuala Lumpur’s largest accident claim auto workshops, specializing in insurance claims and end-to-end vehicle restoration since 1991.

Backed by 20+ insurance partners, 35+ years of industry expertise, and over 60,000 satisfied customers, Reliance delivers trusted, transparent, and technology-driven automotive solutions.

Explore the key milestones that have shaped Reliance’s journey since 1991.

Every service is driven by our core values Reliability, Integrity, Quality, and Safety, ensuring trusted repairs and confident journeys

The 6S system enhances the Japanese 5S method to create a clean, efficient, and safe workplace

Reliance is truly an end to end provider of claims and accident management services. Here you will find a list and description of the multitude of services we offer

Our values shape our culture and guide everything we do

Meet the experienced leaders driving Reliance’s vision, innovation, and commitment to excellence.

Meet the dedicated professionals behind Reliance’s trusted automotive and insurance claim services.

A proud Bantu2u subsidiary, delivering innovative and reliable automotive solutions.

Trusted panel workshop for leading insurance providers, delivering seamless accident claims and quality repairs.

Integrated with the BANTU Pandu App for fast roadside assistance and accident support.

Find quick answers to the most common questions about our accident repair, insurance claim services, and workshop process.

01. What is the story behind Reliance Workshop?

Reliance Workshop was established in 1991 with a simple commitment—to provide reliable, high-quality vehicle repairs that customers can trust. Over the years, we’ve grown from a traditional body repair workshop into a comprehensive accident repair centre, continually investing in our facilities, technology, and people to meet the changing needs of motorists. Today, we remain committed to our philosophy: “Do It Right, Be Reliable.”

02. How does Reliance Workshop ensure repair quality?

Quality is at the heart of everything we do. Every vehicle undergoes a structured repair process, from initial damage assessment and repair planning to final quality inspection before handover. Our experienced technicians use professional equipment, follow established repair procedures, and carefully inspect every repair to ensure it meets our workmanship standards.

03. What facilities does Reliance Workshop have?

Our 70,000-square-foot facility in Chan Sow Lin is purpose-built to provide a complete repair experience under one roof. It includes dedicated body repair bays, mechanical service areas, spray painting facilities, insurance adjuster survey bays, EV repair and charging bays, customer waiting areas, meeting rooms, training facilities, and administrative offices designed to support efficient vehicle repairs and excellent customer service.

04. How does Reliance Workshop keep its technicians up to date?

The automotive industry is constantly evolving, especially with hybrid and electric vehicles. That’s why we invest in continuous learning through our in-house training facilities, manufacturer collaborations, and ongoing technical development. By keeping our technicians updated with the latest repair methods and technologies, we ensure our customers receive professional workmanship that meets modern industry standards.

05. Why does Reliance Workshop partner with Kansai Paint?

We believe a quality repair should restore not only your vehicle’s safety but also its appearance. That’s why we use Kansai Paint, one of Japan’s leading automotive refinishing systems, known for its outstanding colour accuracy, durability, and premium finish. Combined with our experienced spray painters and professional application process, it allows us to achieve factory-quality refinishing that helps preserve your vehicle’s appearance and value.

06. Does Reliance Workshop support sustainable and future-ready vehicle repairs?

Yes. As vehicle technology continues to evolve, we’ve invested in facilities and equipment to support the repair of hybrid and electric vehicles. Our dedicated EV Repair Bay and EV Charging Bay reflect our commitment to staying ahead of industry developments while providing customers with reliable repair solutions for both today’s and tomorrow’s vehicles.

07. Can businesses and fleet owners work with Reliance Workshop?

Absolutely. In addition to serving individual vehicle owners, we also support businesses, corporate fleets, insurance partners, and organisations requiring dependable vehicle repair services. Our experienced team understands the importance of minimising downtime and maintaining consistent repair quality for commercial vehicles.

08. What values guide Reliance Workshop?

Everything we do is guided by professionalism, integrity, quality workmanship, accountability, and customer care. We believe every customer deserves honest advice, transparent communication, and repairs completed to a high standard. These values have shaped our reputation since 1991 and continue to guide every vehicle entrusted to our team.

One of Kuala Lumpur’s largest accident claim auto workshops, specializing in insurance claims and end-to-end vehicle restoration since 1991.

Backed by 20+ insurance partners, 35+ years of industry expertise, and over 60,000 satisfied customers, Reliance delivers trusted, transparent, and technology-driven automotive solutions.

Find quick answers to the most common questions about our accident repair, insurance claim services, and workshop process.

01. Why has Reliance Workshop invested in a 70,000 sq. ft. repair facility?

Our 70,000 sq. ft. purpose-built workshop allows us to manage every stage of the repair process under one roof—from insurance inspections and accident repairs to mechanical servicing, professional spray painting, and final quality checks. This integrated setup helps improve repair efficiency, maintain consistent workmanship, and provide a smoother experience for our customers.

02. What specialised facilities are available at Reliance Workshop?

Our workshop features dedicated facilities to support different stages of the repair journey, including Body Repair Bays, Adjuster Survey Bays, EV Repair Bays, EV Charging Bays, professional spray painting facilities, customer discussion rooms, waiting lounge, training room, and administrative offices. Every area is designed to support efficient repairs while delivering quality workmanship and excellent customer service.

03. Why does Reliance Workshop have dedicated EV Repair and Charging Bays?

Electric vehicles require specialised handling due to their high-voltage systems and unique repair requirements. Our dedicated EV Repair Bays and EV Charging Bays allow our technicians to perform repairs and maintenance in a controlled environment while following industry-recommended safety procedures, giving EV owners greater confidence and peace of mind.

04. How does Reliance Workshop ensure high-quality paint finishes?

Our spray painting facility uses Kansai Paint’s professional automotive refinishing system, combined with advanced colour-matching technology and experienced technicians, to deliver factory-quality finishes. Every vehicle undergoes careful surface preparation, precise paint application, and a final quality inspection to ensure excellent colour consistency, durability, and long-lasting protection.

05. Can I visit the workshop before deciding to repair my vehicle?

Absolutely. We welcome customers to visit our workshop to better understand our facilities and discuss their repair needs with our team. During your visit, our service advisors can assess your vehicle, explain the repair process, answer your questions, and recommend the most suitable repair solution before any work begins.

As a growing global business, Reliance believes performance and success begins with fixing every vehicle to a high quality, and high safety standard.

These quality standards are backed by our day to day commitment to provide excellent customer care and service.

As a growing global business, Reliance believes performance and success begins with fixing every vehicle to a high quality, and high safety standard.

These quality standards are backed by our day to day commitment to provide excellent customer care and service.